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To identify the space requirements and ideal building characteristics for the real estate search, and then create a low cost, vibrant and high performance workplace.
RWE npower is a leading energy company who had experienced rapid customer growth resulting in a number of leased office buildings. When the opportunity arose to consolidate several retail operations we were appointed to produce the space requirements and ideal building characteristics for a new building on a single site.
The business units include a large customer service centre, IT, and operational support groups. We led the executive briefing sessions and focus groups with personnel to identify what makes a low cost, high performance working environment for this customer-focussed business.
Our findings were used to inform the real estate search, and we subsequently produced the space and technical appraisals of developers' new base build schemes and leased building options.
Our CAT B design solution focuses on creating a lively and dynamic workplace. We have interpreted the npower brand through the integrated use of graphics, motif and technology throughout the working and amenity areas. The project was a 'benchmark' opportunity in a which a new customer service work setting was piloted, new space standards implemented, and retail branding elements integrated with greater attention to detail. The project was delivered on time and under budget. Our client is delighted with the result.
The business units include a large customer service centre, IT, and operational support groups. We led the executive briefing sessions and focus groups with personnel to identify what makes a low cost, high performance working environment for this customer-focussed business.
Our findings were used to inform the real estate search, and we subsequently produced the space and technical appraisals of developers' new base build schemes and leased building options.
Our CAT B design solution focuses on creating a lively and dynamic workplace. We have interpreted the npower brand through the integrated use of graphics, motif and technology throughout the working and amenity areas. The project was a 'benchmark' opportunity in a which a new customer service work setting was piloted, new space standards implemented, and retail branding elements integrated with greater attention to detail. The project was delivered on time and under budget. Our client is delighted with the result.
